Privacy Policy

At MDG Comfort Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or check into our hotel
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Contact us through our website, email, or phone
• Use our facilities and services during your stay

This personal information may include your name, email address, phone number, postal address, payment information, identification documents, travel preferences, and special accommodation requests.

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Location data (with your consent)

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

• Service Delivery: Processing reservations, managing your stay, and providing requested services
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Payment Processing: Securely processing payments and managing billing
• Personalization: Tailoring our services to your preferences and improving guest experience
• Marketing: Sending promotional materials and special offers (with your consent)
• Safety and Security: Ensuring the safety of guests and protecting our property
• Legal Compliance: Meeting legal obligations and regulatory requirements
• Business Operations: Analyzing trends, improving services, and conducting research

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our hotel, conducting business, and providing services to you. These partners are contractually obligated to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular monitoring for security threats

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information under certain circumstances
• Portability: Receive a copy of your data in a commonly used format
• Opt-out: Unsubscribe from marketing communications at any time
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. Your trust is important to us, and we strive to handle your personal information with the highest level of care and protection.